Cover Letter

Dear Sirs,

I am currently working at one of Portugal's top Consulting Firms, playing head-to-head with Accenture and Deloitte.

I am interested in working in multicultural, and multinational environments. My future goals aim to be able to travel the world, helping clients solve their problems.

I'm both a Canadian and Portuguese citizen, being able to travel worldwide without any problems.

Through both my education and work experience I have acquired various skills in the areas of communication and organization. I am a self-starter that grasps concepts quickly and I am willing to undertake training if necessary. My positive work ethic has allowed me to develop a great rapport with others and it has helped me refine my decision-making skills. I have the ability to work independently and also in a team environment. I am always open to new ideas and changing environments. I feel that given the opportunity, I would be a healthy addition to your company.

I have a great technical background, strong analytical skills, and I'm a great team player used to working with people from many countries, both locally and remotely. I am also ISEB Foundation Software Testing Certified.

Realizing that my resume cannot adequately communicate my qualifications in depth, the opportunity of an interview would be greatly appreciated.
I would also like to inform that my most updated resume is always on LinkedIN, and I would like you to feel free to visit it and add me as a Business Contact, the URL is: http://www.linkedin.com/in/rcordeiro.

Thank you for your consideration. I look forward to meeting with you.


Yours truly,
Ricardo Cordeiro

Europass Curriculum Vitae			Cordeiro Ricardo http://rcordeiro.eurocv.eu Information Technology
PERSONAL INFORMATION
First Name, Surname			Cordeiro, Ricardo
Address 1			Av. Barbosa Du Bocage, Nº23, 2º Esq 1000 Lisbon Portugal (PT)
Email			rjacordeiro@gmail.com
Mobile			+351910074910
Country Code			PT
Place and date of birth			Canada Brampton, Ontario 17-08-1982
Gender			Male
WORK EXPERIENCE
Date (from - to)			01/10/2010 - to present
Name and address of employer			Vodafone PT – Lisbon, Portugal
Type of business or sector			Telco Operator
Occupation or position held			Technical Project Manager (External Consultant)
Main activities and responsibilities			Responsibilities: • Project Management for WEB, WAP, Mobile Apps & Widgets • Test Management for all IPTV Software Projects • Technical feasibility analysis for Marketing requirements • Budget Control • Supplier Management • Guarantee the correct install from Staging to Production environments • Reporting directly to the Unit Manager and Unit Director
Date (from - to)			02/05/2009 - 01/10/2010
Name and address of employer			Vodafone PT – Lisbon, Portugal
Type of business or sector			Telco Operator
Occupation or position held			IPTV System Integrator & Test Engineer (External Consultant)
Main activities and responsibilities			Responsibilities: • Develop technical specifications from marketing requirements • Guarantee the correct integration and end-user experience consistent with all platforms connecting to the IPTV system. (WEB, WAP, STB, iPhone, etc.) • Guarantee the correct integration between OSS and BSS systems • Develop proposals for new functionalities in strict relationship with the Marketing Department • Responsible for the quality of new releases • Supplier management, making sure the delivery of new developments are made quickly, on time, on budget, and with the highest quality standards, interacting with Project Managers, Developers, Testers and Integrators. Experience with: • WEB and WAP Integration; • Test Documentation; • Test Plan Development; • XML Module Testing; • IPTV Networks; • Alcatel-Lucent IPTV Framework; • Microsoft Mediaroom; • VoD transmission stream testing; • System Installs in test and production environments; • XBOX Integration; • VoD Asset Management. • Complete end-to-end knowledge of the Vodafone PT IPTV system. • IGMP Snooping with wireshark; • Cisco STB’s and Thomson residential gateways; • Some knowledge of IP Multicast. • System Analysis and Requirements Management Accomplishments: • Proven ability to merge various different functions, having started off as a Test Plan Developer moving up to Test Engineer to System Integrator to Requirement Analyst to Technical Project Manager
Date (from - to)			02/09/2008 - to present
Name and address of employer			Novabase ACD - Lisbon, Portugal
Type of business or sector			Information Technology and Services
Occupation or position held			Software Quality Assurance Consultant
Main activities and responsibilities			Novabase is Portugal’s largest consultancy firm, as well as the 2nd Largest IT Company in Portugal, next to HP. Experienced with: SaaS testing; Website Testing; Test Documentation; Test Plan Development; W3C Conformance Testing; W3C Accessibility Testing; IPTV Networks; XML Module Testing; IPTV Networks; Alcatel-Lucent IPTV Framework; Microsoft Mediaroom; VoD transmission stream testing. Projects Involved: • Regional Government of the Azores – Elections, CMMI 3 Pilot Project (Functional and System Testing) • Portuguese Ministry of Education (GEPE) - International Missions Portuguese (Functional and System Testing) • Institute of Employment and Professional Training (www.iefp.pt) Trainer and Course Database (Functional, System, Stress and Performance testing) • SIBS (www.sibs.pt) Interbanking Payment System, Connection with the European Target System (Functional, System, Stress and Performance testing) • Portuguese Ministry of Employment and Social Insurance – Employment Initiatives 2009 (Functional and System Testing) • National Institute of Statistics – eCensos 2011 (Functional and System Testing) Accomplishments: • In charge of the Software and Network Architecture of an In-House test factory. • Partnership Management of some Micro Focus and Microsoft Products
Date (from - to)			01/03/2008 - 31/08/2008
Name and address of employer			PT Inovação, Aveiro, Portugal
Type of business or sector			Telecom Intelligent Networks
Occupation or position held			Telecom Software Quality Assurance
Main activities and responsibilities			Testing of Charging and Billing in Telecom Intelligent Networks for PTInovação's Product. Working with the following technologies: - Oracle Databases, including 8i, 9i and 10g - HP-UX - RHEL - Software quality assurance - Advanced Intelligent Telecom Networks - SQL and SQL*Plus - Defect documentation - Test plan Development - HP Quality Center - Telbit TeSTudio - Experience with MMS, CAP3, LTR, Customer Care Web services, SS#7 - Worked on Regression Testing for all the Intelligent Network services at TMN (Portugal's largest mobile operator). Being relocated to Lisbon for 1 month. - Worked on Acceptance Testing for the Bandwidth Control module for Meditel’s (Morocco) Intelligent Network. Being relocated to Casablanca - Morocco for 1 month Accomplishments: • Gaining advanced knowledge of PT Inovação’s products, being able to be relocated to a major Regression Testing project of all of the Intelligent Network services after only being with the company for 2 months
Date (from - to)			01/02/2006 - 01/03/2008
Name and address of employer			Instituto de Telecomunicações, Aveiro, Portugal
Type of business or sector			European Research Facility
Occupation or position held			Linux Network and Systems Administrator
Main activities and responsibilities			As a Linux Network and Systems administrator I performed the following tasks: • Design and Implementation of DNS servers in IPv4 and IPv6 environments with BIND9 • Automatic IPv4 and IPv6 DNS configuration tool developed in 2006. • IPv4 and IPv6 Routing and Switching with Quagga and RIPNGD • Mail Server Implementation and Maintenance with Courier, Postfix and IMAP • Mailing List Implementation and Administration with Mailman over Courier and Postfix • Network monitoring with NTOP, Cacti, Nagios, and Zenoss • Design, Implementation, Maintenance and Configuration of Computer Networks in a everyday changing environment • Implementation of a Transparent Proxy with Squid Proxy • MySQL Database Installation, Configuration and Administration • Implementation of several Wireless Networks • Implementation of a Complete Virtual Server Environment with KVM/QEMU, using AoE, Centralized Authentication with LDAP, and most of the previously spoken technologies. • Knowledge of the Virtual Server Environments: VMWare and VirtualBox • Implementation of a Centralized Backup System with BackupPC Accomplishments: • Able to connect and manage hundreds of users from all over Europe to the European Union Research Test-Bed based in Aveiro, Portugal, with a very low budget, using only open source products.
EDUCATION AND TRAINING
Date (from - to)			10/2010 - 10/2010
Name and type of organisation providing education or training			BCS - British Computer Society, London, UK
Principal subjects/occupational skills covered			Risk Management, Test Management, Team Motivation
Title of certification awarded			ISEB/ ISTQB Certified Tester Advanced Level – Test Manager
Date (from - to)			02/10/2009 - to present
Name and type of organisation providing education or training			ISCAL – Instituto Politécnico de Lisboa
Principal subjects/occupational skills covered			- Human Resources - Marketing - Project Management - People Skills
Title of certification awarded			Management
Level in national classification (if appropriate)			Degree
Date (from - to)			11/11/2008 - 14/11/2008
Name and type of organisation providing education or training			Compuware, Spain
Principal subjects/occupational skills covered			Installation, Administration and Maintenance of Compuware's Quality Manager Suite
Title of certification awarded			Quality Manager Administrator
Date (from - to)			10/11/2008 - 17/11/2008
Name and type of organisation providing education or training			Rumos, SA
Principal subjects/occupational skills covered			Instalação, Manutenção e Administração do Microsoft Office SharePoint Server 2007
Title of certification awarded			Implementing Microsoft Office SharePoint Server 2007
Date (from - to)			10/2008 - 10/2008
Name and type of organisation providing education or training			BCS - British Computer Society, London, UK
Principal subjects/occupational skills covered			Software Testing, Team Management, Quality Assurance
Title of certification awarded			ISEB/ISTQB Certified Foundation Software Tester
Date (from - to)			06/2007 - 07/2007
Name and type of organisation providing education or training			IEFP, Aveiro, Portugal
Principal subjects/occupational skills covered			Certification Certified Trainer Class Management Best Practices and Procedures for IT Training
Title of certification awarded			CAP - Certified Professional Trainer
Date (from - to)			02/2007 - 10/2009
Name and type of organisation providing education or training			University of Aveiro, Portugal - Cisco Academy
Principal subjects/occupational skills covered			At this moment I have achieved the CCNA 1, and CCNA 2 modules. Cisco Routing and Switching Cisco Network Essentials
Title of certification awarded			CCNA - Cisco Certified Network Associate
Date (from - to)			09/2005 - 07/2008
Name and type of organisation providing education or training			University of Aveiro, Portugal
Principal subjects/occupational skills covered			Bachelor's Degree - Networking, Cisco and Nortel Router Configuration - Java Programming - Computer Architectures
Title of certification awarded			Computer and Telematics Engineering
Level in national classification (if appropriate)			Bachelor of Science
Date (from - to)			11/2004 - 07/2006
Name and type of organisation providing education or training			University of Aveiro, Portugal
Principal subjects/occupational skills covered			Cisco Router Configuration Windows 2003 Administration Active Directory Linux Administration IT Security, Protocols, Procedures, etc.. Project Management
Title of certification awarded			Installation and Maintenance of Networks and Computer Systems
Level in national classification (if appropriate)			College Diploma
OTHER LANGUAGES
Native Language			English, Portuguese
Self-assessment			Understanding				Speaking				Writing
European level			Listening		Reading		Spoken interaction		Spoken production
Spanish			B1	Independent user	B1	Independent user	B1	Independent user	B1	Independent user	A2	Basic user
French			B2	Independent user	B2	Independent user	B1	Independent user	B1	Independent user	A2	Basic user
Italian			A2	Basic user	A2	Basic user	A1	Basic user	A1	Basic user	A1	Basic user
			Common European Framework of Reference (CEF) level
SKILLS AND COMPETENCES
TECHNICAL SKILLS AND COMPETENCES With computers, specific kinds of equipment, machinery, etc			Apache Web Server Admin and Installation Cisco Routing and Switching Courier Email Server Debian System and Network Admin DHCP DNS FTP HTTP, and IMAP over SSL LDAP Administration Linux Server Administration MS Visio MS Windows Server 2003 MySQL DB Admin Network Backups with BackupPC SAMBA Server Monitoring with Cacti and Nagios SNMP SNORT IDS TFTP VoIP with Asterisk VPN Wi-Fi 802.11 a/b/g Oracle 8i, 9g RHEL HPUX VIm